Refund policy

For Prints & Shop Items

As all prints are made to order, I do not generally accept returns or exchanges.

However, if your order arrives damaged, defective, or incorrect, please contact me within 14 days of delivery at contact@chilecollective.com and include photographs of both the item and its packaging. I will review the issue and work with you to find an appropriate solution.

For Original Artworks

Original artworks may be returned within 14 days of delivery.

The buyer is responsible for return shipping costs and for ensuring that the artwork is returned safely and in its original condition. Refunds can only be issued once the artwork has been received and inspected.

For Commissions

Due to the custom nature of commission work, commissions are non-refundable once work has begun.

Damages & Issues

Please inspect your order upon arrival. If your order arrives damaged, defective, or if you receive the wrong item, please contact me as soon as possible so that I can evaluate the issue and make it right.

Refunds

Once a return has been received and inspected, I will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.